Troubleshooting
The common problems, and what to check first.
The server will not connect
Check the console
Restart HydraAC and read what it prints. Not paired with Hydra Hub yet means you need a pairing code.
Test the connection
Run hydra_hubtest in the server console. If it cannot reach the hub, your host is blocking outgoing HTTPS. Ask them to allow it.
Pair again
Moved machine or reinstalled? Make a new pairing code on the hub and run hydra_pair again.
A script keeps getting flagged
| Detection | Usual cause | Fix |
|---|---|---|
TELEPORT | Elevators, hotels, jails, garages | Trusted spots or AllowTeleport |
GODMODE, ARMOUR_REFILL | Items or scripts that heal | Heal and armour items |
NOCLIP, INVISIBLE, GODMODE on staff | Your staff mode | Staff mode |
SPECTATOR_ABUSE | CCTV or character select cameras | Trust this camera spot in Review |
INVINCIBLE in green zones | A safe zone script | Safe zones |
Every detection lists what Hydra checked before firing. The excuse that should have passed usually points straight at the fix.
Live screens or clips do not start
Add set hydra_hub_public_url "https://hydra-ac.com" to server.cfg, restart HydraAC, and check your staff have the Watch live or Screenshots and clips permission. See Live screens and clips.
Hydra stopped with a licence message
Your plan has ended. Renew it on the Organisation page of Hydra Hub, then restart HydraAC.
Venom
| Problem | Fix |
|---|---|
| The PIN is not accepted | It ran out (30 minutes) or was used. Start a new check. |
| Windows SmartScreen warns | More info › Run anyway. Venom is downloaded straight from Hydra Hub. |
| A finding has an honest explanation | Mark the player clean. Your decision is recorded with what you saw. |
Still stuck?
See Getting help.